Returns

What is your return policy?

Exchanges can only be processed if quantities are available. If you are not happy with the merchandise you purchased, you may return it within 14 calendar days of when you received it. We do not accept returns if they are used, damaged by you, the item was included in the Clearance Collection when you purchased it, or if the product is returned incomplete.

If the error was made by us (you were sent the wrong item, damaged upon arrival, etc.), please send the damaged item back for a refund within the 14-day window. If you were sent an incorrect item, we will replace it if the product is in stock; or issue you a refund if the product is out of stock.

All sales are final for merchandise in the clearance collection.

What is your Christmas return policy?

Gifts purchased after Thanksgiving day can be returned up to January 8, 2018.

How do I return my item?

Please return the item using the prepaid return label that is included in the package.

When will I get my refund?

Once the product is received by the warehouse, it will be examined for any type of damage. If cleared, a refund will be processed.

Can an item be returned if it’s out of stock?

We can only process exchanges if the product is currently in stock. If the product is currently out of stock, we will process a refund instead of an exchange.

How long does it take to process a refund?

Refunds are processed within 3-5 business days after you send us the item(s) to be returned. If you would like to ensure that your return package is trackable, please remember to keep a record of the tracking number from your return label.

Where will the refund be credited?

Refunds must be credited to the original payment method you used ( to the credit card you used when placing the original order).

When should I report a missing item(s)?

You must report any missing item/accessory within 2 days of delivery by contacting our customerservice@hotgoods.info.

Will I be charged if I got free shipping once I ask for a refund?

Orders over $75 qualify for free shipping, but if you return an item and the new total is less than $75, your order is no longer eligible. Applicable shipping charges will be deducted from your refund.

Can I change or cancel an order?

Once your initial order is processed, we are unable to edit the order. Please ensure that your order is accurate and your billing/shipping information is accurate before making your purchase.

Return Policy Terms:

You may return the product if:

  • You requested the return within 14 calendar days after delivery
  • You have NOT used the product in any way

Items that cannot be returned:

  • Items that are more than 14 calendar days after delivery
  • Items that have been used or worn
  • Items from the Clearance Collection

We reserve the right to reject a return if:

  • There are signs of a product being used
  • There are signs of a product being damaged
  • The product returned incomplete
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For more information about shipping, please visit our Shipping FAQ or general FAQ pages.

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