FAQ's

WHAT'S THE 411 ON SHIPPING?

Shipping fees depend on your order size, as well as your location. Please visit our Shipping FAQ for more information on domestic and international shipping.

HOW DO YOU CHARGE FOR SHIPPING?

Hotgoods.info uses FedEx 2 days express shipping and uses FedEx rates and the weights of the products to calculate exactly how much your shipping costs. Hotgoods.info does not profit off of your shipping. We strive to provide you the lowest cost possible.

WHERE DO YOU SHIP?

We offer shipping to all US locations and territories, as well as international shipping.

CAN I SHIP TO P. O. BOXES and APO/FPO WITH FedEx?

FedEx does NOT deliver to Post Office Box and APO/FPO addresses in the U.S. Please use a physical address to avoid orders being returned back to the sender.

HOW CAN I VIEW MY ORDER STATUS OR TRACK MY ORDER?

Your order shipping confirmation email will include a tracking number.

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

After payment has been made, it can take up to two days to process your order.

HOW LONG DOES AN ORDER TAKE TO SHIP?

FedEx express delivery time is up to 2 business days.

CAN I CANCEL OR CHANGE MY ORDER?

We cannot change or cancel an order once it has been submitted. Please check your order details and personal information to ensure it is correct.

WHY HASN'T MY PACKAGE ARRIVED YET?

Shipping may be delayed due to holidays, weather, and customs. Please check your tracking number and then feel free to contact customer service at Hotgoods.info to find out the status of your package if you feel it is delayed.

WHAT ABOUT SALES TAX?

We are required to collect sales tax only in states where we have a physical presence. Since we are based in California, if you are not a resident of California, you don't have to pay sales tax.

DO YOU HAVE A SIZE CHART?

We buy from so many different designers that we don't have a standard size chart. We try to be as detailed as possible about each item’s fit and size on individual product pages.

If you have any specific questions please contact us at customerservice@hotgoods.info.

WHAT IS YOUR RETURN POLICY?

Hotgoods.info accepts returns within 14 days of when you received your order. Please head over to the Returns FAQ for instructions and details on returns.

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

Hotgoods.info accepts all major credit cards, and Paypal.

DO YOU DO PRICE MATCHES OR ADJUSTMENTS?

We do not offer price matches or adjustments.

CAN I COMBINE MORE THAN ONE PROMOTION OR COUPON IN THE SAME ORDER?

No, you can only apply one coupon or promotion to our already affordable prices.

DO YOU OFFER GIFT WRAPPING?

No, in order to bring you competitive pricing and fast delivery, Hotgoods.info does not currently offer gift wrapping.

MY FAVORITE ITEM IS SOLD OUT, WILL IT COME BACK INTO STOCK?

Hotgoods.info doesn’t always reorder your favorite items. If we do plan to offer an item after it has sold out, we’ll offer you the chance to add your name to our restock waitlist. When the item is back, we will notify you by email.

 

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Hotgoods.info is dedicated to helping you get the clothes you want when you want them. If you have any additional questions, reach out to us at customerservice@hotgoods.info.

 

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